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“When we made the decision to acquire the Oracle BI Applications we knew that we needed an integration partner. We have worked with BICG for many years with OBIEE. They have been on site, and we have worked with them remotely. They have been extremely helpful over the years. We looked to them to be partners with us on the deployment of the Oracle Bi Applications. They provide training, consulting, direction, guidance, and knowledge transfer. BICG provided everything that we needed to be successful..”

Tina Suttle – Diebold
Manager of Business Information systems includes Business Intelligence and Websolutions

“Our workload has had peaks and valleys over the last 3 years. We utilize BI Consulting Group as needed.”

Chad Kirchner, Medtronic

Application Management Services (AMS)

With AMS, business departments can rapidly implement Oracle BI solutions without incurring internal IT time and costs to provide the underlying infrastructure and support services for project delivery (DEV, TEST & PROD environments) and ongoing application maintenance and enhancements.  AMS is offered for annual or multi-year agreements and consists of three services:

  • Level 2 Helpdesk – rapid response technical support for system administrators to answer customer-specific configuration/customization questions and Oracle product issues (where BICG directly manages the Oracle product support process).  
  • Environment Monitoring and Maintenance – comprehensive administration and management of system performance, software patches.
  • Minor Application Enhancements – implement minor enhancements to OBI reports, dashboards and ETL mappings.

AMS is offered in partnership with Oracle On Demand.

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