Application Management Services (AMS)
With AMS, business departments can rapidly implement Oracle BI solutions without incurring internal IT time and costs to provide the underlying infrastructure and support services for project delivery (DEV, TEST & PROD environments) and ongoing application maintenance and enhancements. AMS is offered for annual or multi-year agreements and consists of three services:
- Level 2 Helpdesk – rapid response technical support for system administrators to answer customer-specific configuration/customization questions and Oracle product issues (where BICG directly manages the Oracle product support process).
- Environment Monitoring and Maintenance – comprehensive administration and management of system performance, software patches.
- Minor Application Enhancements – implement minor enhancements to OBI reports, dashboards and ETL mappings.
AMS is offered in partnership with Oracle On Demand.